2 delays in the shipping times. Great customer service. Thank you, Norah.
Not much info on Youtube or anywhere online for this product line. The videos on Screen Innovations site were super helpful - watch those a bunch. Tricky lining up bracket holes w/ ceiling joists - brackets wider than joists running perpendicular to screen. Decora brackets....weren't adjustable enough to use in my mounting situation. Measure using their diagrams first - maybe print a template.
Weight bar got jammed inside, because we had to put the screen on the floor to make a final adjustment to the brackets, after removing the screws for transport. Didn't notice, so on the first lower - it's maiden voyage, the screen unrolled inside the case and got jammed.
Once we released the weight bar, it did drop, was pretty crunched up, but within a day, it healed itself with some of the tricks from the Screen Innovations site. Crisis averted.
It has worked flawlessly (daily) for the last few weeks. Looks beautiful. Fun playing Call of Duty on a giant screen or watching movies. Pricey, but super well made. I would have gone a little bigger and maybe got it in white (the case), but this fits the room perfectly. Hoping it runs for years. Happy to have the manufacturer located in the US - for a smoother customer service process if ever needed.